Business expertise
just refined, optimised and elevated
Advice that comes from experience, not guesswork...
here is how I can help
businesses thrive
Strategic business planning
Whether you're scaling up, shifting direction, or starting fresh, a clear business strategy is essential. I will work with you to define your goals, map your priorities, and build a practical, system-backed plan to move your business forward with confidence. No fluff — just smart, actionable direction grounded in real experience.
Business development
Growth doesn’t happen by accident — it’s built through strategy, structure, and the right opportunities. I will help you identify new revenue channels, strengthen your positioning, and implement the systems that support sustainable business growth. Whether you're chasing leads, partnerships, or market expansion, we’ll turn potential into progress.
Human Resources
People are your greatest asset — but only when the right structures are in place. From compliant policies to performance frameworks, I bring clarity and confidence to your HR function. Whether you need help hiring, managing, or retaining your team, we offer practical support rooted in real operational experience — not HR theory.
Systems and processes
Behind every smooth-running business is a solid set of systems. I will help you design and implement streamlined, scalable processes that take the guesswork out of daily operations. From onboarding and training to reporting and workflows, we’ll build the structure that supports your growth — and frees up your time.
Call centre consultancy
With over 20 years of experience running high-performing call centres, I know what it takes to build teams, hit targets, and keep operations tight. From scripting and training to KPIs and culture, I offer practical, proven strategies to improve performance, boost conversion, and streamline your contact centre — whether you're starting out or scaling up.
Lets get creative
Every business has a personality — let me help you find yours. Whether your brand feels flat, inconsistent, or a little too serious, together we will bring it to life with tone, style, and visual cohesion. From voice to visuals, we help shape the way your business feels — so it connects with the right people, in the right way.
Alata
Alice
Open Sans
Noto Sans
Bebas Neue
Great Vibes
Rock Salt
Exo
Belgrano
Overlock
Cinzel
Indie Flower
Staatliches
Roboto Slab
Lato
Noto Serif
Open Sans
Montserrat
Ubuntu
Rubik
Delius
Amiri
Montserrat
consulting with clarity, purpose and polish
THE PROCESS EDIT is Business Consultancy designed to help small to medium-sized companies achieve sustainable, long-term growth and daily standard operating success.
"I believe in keeping things simple — over complication isn’t my style. My role is to take the behind-the-scenes pressure off your plate, so you can focus on what you do best. I’ll handle the systems, structure, and strategy — and leave you with a refined, streamlined foundation built for growth"
NAOMI COLE- FOUNDER
don't just take my
word for it....
"Naomi completely transformed the way our business runs behind the scenes. What used to feel messy and reactive is now smooth, predictable, and scalable. She helped us document, streamline, and automate key processes we hadn’t touched in years. It’s no exaggeration to say we’ve saved hours each week — and my sanity."
"Working with The Process Edit helped me get clear on where we were heading — and how to actually get there. Naomi has this amazing way of simplifying complex decisions and keeping you focused on what matters most. Our planning days felt strategic, but also energising. I finally feel like I’m running my business, not the other way around."
"Naomi came in and completely reshaped how we approach our team structure, onboarding, and performance reviews. She doesn’t just give advice — she builds the tools, guides you through the change, and makes it all feel very human. The shift in our culture and team engagement has been incredible."
